bsnl_poor_serviceTo
The Authority Concerned
Sir,
On 28/04/2013 at 12.40 I received a message from a No – 56566 that I have subscribed for Mobile Masala wallpapers and as the subscription cost Rs. 5/- has been deducted from my account though I have never appealed for such thing in my wildest dreams.

Another message came to me 30/4/2013 at 12.42 that this subscription for Mobile Masala wallpapers will be renewed on May 3, 2013 and to unsubscribe this I should send an SMS writing UNSUB MCSEW to 56566. I sent an SMS accordingly 30/4/2013 at 3.27 p.m. I received another message on 2/5/2013 at 12.58 p.m. that this subscription will be renewed the next day, so I sent an SMS again writing UNSUB MCSEW on 2/5/2013 at 4.37 p.m. Everey time I was charged Rs.2/- for sending the SMSs. In spite of that Rs. 5/- was again deducted from my account on 3/5/2013 at 9.12 a.m. It is still continuing as I received the same message on 5/5/2013.

I repeatedly called to BSNL customer care, but everytime there was either a busy tone or no one responding the call. It was causing much mental harassment for me and if my money is not returned I must sue against BSNL.

Waiting for reply,
Bijan Sharangi
9434160658