bsnl_poor_serviceI had lost my bsnl sim and could recover the same at my residence. After getting the same i made a top-up recharge using bsnl site and recharged the same using my credit card for Rs.210/- on dt.30/04/13. The recharge was successful and next day on 01/05/13 the balance got nil stating that my sim is invalid. I called up customer care and tried to sort out the problem but the reply was that the money has gone and cannot be refunded. If my sim was invalid then why was the amount deducted from my credit card? Can some one help me in getting the same refunded? what is the procedure?